A Guide To Relocating With An Existing Vox Business Fibre Internet Connection

A Guide To Relocating With An Existing Vox Business Fibre Internet Connection

If you're a Vox Business Fibre customer planning to relocate, this article guides you through the process of moving your fibre internet connection to your new location.

What Is A Business Fibre Site Move?

Relocating a business while maintaining a stable fibre internet connection is known as a ''site move''. Given the essential role of internet in business operations, it's crucial to ensure a smooth transition. To help you seamlessly transfer your business fibre internet connection (FTTB) to your new location, follow this simple step-by-step process:

Vox Business Fibre Site Move Process:

  1. Request Your Site Move:
    Contact DSL Telecom at 087 802 0917 to discuss your options. Our team will guide you through the process, beginning with a feasibility check.

  2. Desktop Feasibility
    - Initial Desktop Feasibility/Financial Analysis: DSL Telecom will evaluate whether your new location can be connected with your current fibre package. We'll review your existing contract and check coverage to determine eligibility.
    - Assessing Contract Value vs. Implementation Cost: The feasibility evaluation compares the value of your contract and check coverage availability to assess whether the project is viable.
    - Feasibility Result Modifications: Network operators may adjust feasibility outcomes due to unexpected factors like additional fees or changes in site requirements.
    - Collaborative Adaptation: If there are any changes impacting pricing or installation, we work closely with you to make necessary adjustments before starting the project, ensuring you're fully informed.

  3. Submit Your Documents
    Once you've selected your Vox Business Fibre package:
    You'll receive a Customer Order Form (COF) for electronic signing. Once signed and approved, the fibre move process will begin.

  4. Site Inspection And Planning
    A dedicated Service Delivery Manager (SDM) will oversee your move. A contractor will inspect the new premises and create an installation plan. This plan will be shared with you and your landlord for approval.
    Important: The installation process cannot proceed without approval from both parties.

  5. Approvals And Installation Work
    Once the site plan is approved, groundwork begins (e.g. trenching, cabling). If municipal approvals (wayleaves) are required, they can take up to 60 days.

  6. Connection And Completion
    A contractor will connect your new fibre line and set up the equipment. Once installation is tested and completed, Vox will replace your old router with a new one.

    Installation Timelines:
    -     If your new location already has fibre infrastructure, installation takes 4 to 8 weeks.
    -     If new infrastructure is required, installation may take 4 to 6 months, depending on approvals.

    Cost Reduction For Existing Fibre Infrastructure:
    If your new location already has Vox fibre infrastructure, the one-time site move cost is reduced from R5,500 to R1,500 (subject to change).

Cancellation Policy For Different Fibre Networks

If your new location is serviced by a different Fibre Network Operator (FNO), cancellation policies apply:
Vox Business Fibre requires a 3-month cancellation notice before terminating a contract.

Need help moving your fibre? Call DSL Telecom at 087 802 0917 to start your site move today.