Adding a secondary location to your Vox MTN Fixed LTE

Adding a secondary location to your Vox MTN Fixed LTE

This article is for existing Vox MTN customers who want to add a secondary location to their fixed MTN LTE service.

What is Fixed LTE?  

Fixed LTE, or Fixed LTE-A, is an internet service intended for use at a specific, stationary location. Unlike mobile LTE services, Fixed LTE-A is designed to provide high-speed internet access to a fixed address. It is not meant to be used on the move, and the service is tied to the installation address specified by the customer during the application process.

How Does Fixed LTE Work?  

The Fixed LTE service works by transmitting and delivering IP packets between the customer’s equipment and the Vox network through the Mobile Network Operator (MNO) LTE-A network. This connection provides internet access at the designated installation address, ensuring a stable and consistent internet experience.

What is a Secondary Location?  

A Secondary Location is an additional address other than the customer’s primary registered location. For example, a customer can have their home address as their primary registered location and their work or holiday home address as their secondary location. This feature allows customers to take their MTN-approved router and SIM to different locations, such as a holiday home or workplace, provided that the secondary location has MTN Fixed LTE coverage.

How Does This Work?  

Customers can take their MTN-approved router and SIM to any location with MTN Fixed LTE coverage by setting up a secondary location on their customer portal. It is crucial to update the secondary location details before traveling to ensure uninterrupted service. If the router is turned on at an unregistered location without updating the portal, the SIM will be locked. However, customers can log into t+he customer portal from their mobile device using mobile data to update the location before reconnecting to Wi-Fi.

Adding a Secondary Location  

Accessing the secondary location functionality for MTN LTE-A is easy. Vox MTN LTE-A customers simply log into the Vox Customer Portal and follow the easy six-step process to add or change their secondary location details.

Steps to Add or Change a Secondary Location  

  1. Check Secondary Location Address
Verify the new address to ensure it has MTN coverage. Use the coverage map at Vox Coverage Map.

  1. Log onto Your Customer Portal

Access your account on the Vox Customer Portal.

  1. Select the MTN LTE-A Line Item

Choose the MTN LTE-A service you want to change.

  1. Edit Secondary Location

Click ‘Edit’ under the Secondary Location section.

Vox Registered LocationRegistered location on Vox Portal

Vox Secondary LocationSecondary Location on Vox Customer Portal

  1. Insert the New Address

Enter the feasible address for the secondary location.

Update Secondary Location Updated Secondary Location on Vox Customer Portal

  1. Select ‘Update’

Confirm the change by clicking ‘Update’.

Update the secondary locationHere you need to select update for the secondary location

  1. Confirmation

The secondary location has now been successfully updated.

Business Rules  

  1. MTN Coverage Requirement
The MTN SIM will only work if the secondary location has MTN coverage, which can be checked on the Vox Coverage Map.

  1. Pre-Travel Update

The secondary location must be updated on the Customer Portal before using the SIM and router at the new location to avoid the SIM being locked by MTN.

  1. MTN Approved Router

The MTN SIM must be used in an MTN-approved router.

  1. Unlimited Changes

The secondary location can be changed an unlimited number of times.

  1. Customer Responsibility

The customer must change the secondary location via the customer portal.

By following these steps and understanding the fixed nature of the Vox Fixed MTN LTE service, you can ensure continuous and reliable internet access, even if you need to change your location. For further assistance, always reach out to Vox customer support to guide you through the process.

 

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