A Guide For Yeastar P-Series Cloud PBX Users Who Want To Access And Navigate The Operator Panel

How To Access And Navigate The Operator Panel On Yeastar P-Series Cloud Edition PBX

This guide is for Yealink P-Series Cloud PBX users who need to access and navigate the Operator Panel.


Accessing The Operator Panel

Prerequisites

  1. Ensure the Linkus Web Client is enabled.
  2. Verify that you have the necessary permissions to access the Operator Panel.
  3. Obtain your username and password from your system administrator.
Procedure
  1. Log in to the Linkus Web Client
    a) Launch your web browser, enter the IP address of the Linkus Web Client, and press Enter.
    b) Enter your username (your email address) and password (the password for your extension user account), then select LOG IN.
  2. In the left navigation bar, select Operator Panel.


An overview of the Operator Panel Interface


Inbound and Internal Calls Panel
Displays real-time information about inbound and internal calls for you and your group members, including details such as the caller, callee, call status, duration, and additional information.


Outbound Calls Panel
Displays real-time information about outbound calls for you and your group members, including details such as the caller, callee, call status, duration, and additional information.


Extension List
Displays extension information for your group or department, along with any shared groups or departments. Hover over an extension user to see their presence and voicemail status.

Favourites List
The Favourites list is visible only when you add extensions to it. To add users you frequently communicate with, right-click their extensions and select Add to Favourites.
You can customise the departments or extension groups shown in the Extension List by selecting the appropriate option. For more details, refer to the Customise Extension List section.
By default, unregistered extensions are displayed in the Extension List. To hide them, disable the Show Unregistered Extensions option by navigating to: Preferences > User > Status Views.


User's Presence
Icon
Presence
Description

Unavailable
The user's extension is not registered.

Busy
The user is on a call.

Available
The user is online and ready to receive and handle calls.

Away
The user is currently away from the office.

Business Trip
The user is currently on a business trip.

Do Not Disturb
The user is set to 'Do Not Disturb' mode and will not receive any calls.

Lunch Break
The user is currently on lunch break.

Off  Work
The user is currently not at work.

Ring Group List
Displays the status statistics of ring group members, including the number of available members and the total member count.


Queue List
Displays agent status statistics for each queue, including the number of available agents and the total number of agents.

Parking Extension List
Displays the status of each parking number (slot).


Group Voicemail List
Displays the status of each group's voicemail.
  1. Broadcast Message to Member: Only shows the group's voicemail name and number.
  2. Shared Messages by Members: Displays the groups' voicemail name, number, and the count of new and total voicemail messages.