How to block your Telkom LTE SIM card

How to block your Telkom LTE SIM card


This article is for Telkom LTE SIM Card holders who would like to block their SIM Card due to the SIM Card being damaged or stolen. 

Steps to block your Telkom LTE SIM Card:

Blocking your Telkom LTE Sim Card is very straight forward. There are 4 easy and simple steps to follow to black list your Telkom LTE SIM card.

Step 1

Call 081 180 from a Telkom, Vodacom, Virgin Mobile, Cell C or MTN phone.

Step 2

Inform the call center agent that your SIM Card has been stolen and that you would like to block the SIM card.

Step 3

You will need to provide the call center agent with the following details to have your mobile phone blacklisted and the SIM card blocked:
  1. Mobile phone number
  2. IMEI number
  3. ID number
  4. Physical address

Step 4

Go to the nearest Telkom store to get your SIM swapped. You will need to take your ID document with you, as a proof of identity to the Telkom store for RICA purposes



    • Related Articles

    • What to do If My Telkom SIM Card Is Stolen Or Damaged

      This article is for an existing Telkom customer whose Telkom SIM card was stolen or damaged. Here are the steps you can follow if your Telkom SIM Card has been stolen or damaged: In the event that your mobile device has been stolen, you should ...
    • Telkom LTE SIM Activation

      This article is for new and existing Telkom LTE customers who are waiting for the LTE SIM to be activated. Your Telkom SIM activation can take up to 72 working hours after the delivery of your package. Once delivered, the couriers will notify Telkom ...
    • Can I use my Telkom LTE Mobile Data Sim Card in my Smartphone?

      Can I use my Telkom LTE Mobile Data Sim Card in my Smartphone? It is possible to use your Telkom LTE Mobile Data Sim Card in your Smartphone, but only provided your Smartphone can run on either a 1800MHz or 2300MHz bandwidth. If you're interested in ...
    • Telkom LTE Renewal Process

      This article is for existing Telkom LTE clients who are interested in renewing their Telkom LTE contracts. You have the option of either renewing for just a Sim-Only deal or renewing for a Sim + Router deal from the 21st month of your Telkom LTE ...
    • The process of changing your Telkom LTE package

      Read this article if you want to learn more about upgrading, downgrading, renewing or migrating your LTE package. How upgrading or downgrading your LTE package to a new deal works: The ability to change your Telkom LTE package depends on how many ...