How to self-install your Vox fibre router

How to self- install your Vox Router

This article is for new Vox FTTH customers who need to install and set up their Vox Fibre WiFi router

 

Vox will order a fibre line from the fibre supplier who then lays the fibre outside the property boundary wall. The fibre line supplier then needs to run fibre from your boundary wall to inside your home and connect it to a Customer Premises Equipment (CPE) device. The make/model of the CPE device is supplier-dependent. Your router will be delivered by Vox.

You can then follow the below steps to install your Vox Fibre Router

Steps to setting up your MikroTik router

Step 1: Connect your MikroTik router

Plug the MikrotTk router into the power supply
Link the MikroTik router to the fibre box using the network cable supplied, plug into Port 1 on both devices (MikroTik is labeled: "Internet/PoE in port").


Step 2: Connect your device to the router

2.1) Wifi Option: Using your phone or laptop - go to WiFi settings and connect to the WiFi Network called 'MikroTik' ( This is an open WiFi Network and no WiFi Password needed). 
 

2.2) Cable Option: Connect a network cable into any of the available (2-5) ports on the router. Then, connect the other end of the cable to your PC or Laptop.




Step 3: Router configuration

3.1) After you connect this device to your router, check your SMS's or emails from Vox and search for a message with the subject line "Keep This - How to install your Wi-Fi Router" or "Installation Complete: You can now Install your Router". This message will guide you through the router configuration process.

If you can't find the message, you can also log into your Customer Zone profile. Go to the website https://customer.vox.co.za/services/connectivity and sign in to access your unique configuration key.
This key will help you with the router setup.



3.2) Once you click on the Router Configuration key, the next page you'll see is called the self-install page. This page will show you the progress of the Router Setup.
* If the page displays an error, please follow the steps provided in the error box.



Once the router finishes setting up, you'll be able to connect to your new Wi-Fi network.

The default WiFi settings are:
Wi-fi Name: Your Vox Account Number
Wi-Fi Password: Main account holder's cellphone number

Note: If you find areas of your house where you cannot get WiFi coverage you may need to boost the WiFi signal. DSL Telecom has various WiFi boosting solutions that we can assist you with.

If you need to get hold of Vox after hours, you can contact Vox on  087 805 0500. 


To browse through our collection of articles and user guides or to log a support query with our helpdesk team, click here - https://service.dsltelecom.co.za/

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