How to self-install your Vox fibre router

How to self- install your Vox Router

This article is for new Vox FTTH customers who need to install and set up their Vox Fibre WiFi router


Vox will order a fibre line from the fibre supplier who then lays the fibre outside the property boundary wall. The fibre line supplier then needs to run fibre from your boundary wall to inside your home and connect it to a Customer Premises Equipment (CPE) device. The make/model of the CPE device is supplier-dependent. Your router will be delivered by Vox.

You can then follow the below steps to install your Vox Fibre Router

Steps to setting up your MikroTik router

Step 1: Connect your MikroTik router

Plug the MikrotTk router into the power supply
Link the MikroTik router to the fibre box using the network cable supplied, plug into Port 1 on both devices (MikroTik is labeled: "Internet/PoE in port").

Step 2: Connect your device to the router

2.1) Wifi Option: Using your phone or laptop - go to WiFi settings and connect to the WiFi Network called 'MikroTik' ( This is an open WiFi Network and no WiFi Password needed)

2.2) Cable Option: Connect a network cable into any of the available (2-5) ports on the router. Then, connect the other end of the cable to your PC or Laptop.

Step 3: Router configuration

3.1) After you connect this device to your router, check your SMS's or emails from Vox and search for a message with the subject line "Keep This - How to install your Wi-Fi Router" or "Installation Complete: You can now Install your Router". This message will guide you through the router configuration process.

If you can't find the message, you can also log into your Customer Zone profile. Go to the website and sign in to access your unique configuration key.
This key will help you with the router setup.

3.2) Once you click on the Router Configuration key, the next page you'll see is called the self-install page. This page will show you the progress of the Router Setup.
* If the page displays an error, please follow the steps provided in the error box.

Once the router finishes setting up, you'll be able to connect to your new Wi-Fi network.

The default WiFi settings are:
Wi-fi Name: Your Vox Account Number
Wi-Fi Password: Main account holder's cellphone number

Note: If you find areas of your house where you cannot get WiFi coverage you may need to boost the WiFi signal. DSL Telecom has various WiFi boosting solutions that we can assist you with.


To browse through our collection of articles and user guides or to log a support query with our helpdesk team, click here -

Related Articles:

    • Related Articles

    • How to self-install your Telkom fibre router

      This article is for new Telkom fibre clients who have just received their Telkom FTTH router and need to install their fibre router and setup their username and password. For Telkom FTTH orders, the fibre router will be delivered to the delivery ...
    • Steps to getting your Vox fibre Installed [+ Tips for an optimal fibre connection]

      Once your suburb is fibre-ready, you will be able to schedule a fibre installation into your home. If you wish to take up fibre services, you will need to place an order, which you can do here: Your installation will be ...
    • Vox Fibre installations process and installation costs

      Your installation will be scheduled at a time convenient for you and one of Vox's expert teams will come through to your home to provide the fibre from the street into your home. Here are the next steps for your fibre installation: 1) Site ...
    • Vox Fibre router login details

      This article is for existing Vox fibre clients who need to log in to their router.  Vox creates a default username and password for your router, therefore you will need to contact Vox support for these details. Vox support contact details: Email: ...
    • When Will I Receive My Vox Fibre Router?

      Receiving your Vox Fibre router will depend on your Fibre Network Operator (FNO). Remember that your Fibre Network Operator could be Openserve, Vuma, Frogfoot, Balwin, Octotel etc. Once the technician from your chosen Fibre Network Operator has ...