This article is for existing customers who want to learn about Telkom's debt collection and service suspension policies.
All payments due to Telkom must be made via a mandatory debit order, without any deductions or offsets.
If any debit order is returned unpaid on the due date, you will be liable for a debit order rejection fee. Additionally, Telkom and/or its authorised agents may employ third-party debt collection services, such as NAEDO or Debicheck, to collect the overdue amount, and you will be responsible for the associated collection costs.
If a debit order is cancelled without Telkom's prior written consent, or if any debit order payment is returned unpaid or stopped, Telkom reserves the right to suspend your account until the outstanding amounts, including interest, are paid in full.
Should your Telkom services be suspended due to non-payment, you will also be liable for a reconnection fee.
Please note that if you have multiple Telkom services and are in arrears with payment, Telkom may use any credit balance from any of your services to offset or settle the outstanding amounts.
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