The process of changing your Telkom LTE package
How upgrading or downgrading your LTE package to a new deal works:
The ability to change your Telkom LTE package depends on how many months you are into your contract or commitment period:
1) If you are 1 - 3 months into your Telkom LTE contract period, you cannot change your package. In this instance, if you want a new deal you will need to take out a new package.
2) If you are 4 - 21 months into your contract period, you are allowed to change your package. Telkom refers to this as a package migration and due to a change being made within your contract commitment period, there is an administration fee and a penalty fee to perform the migration, which is calculated at the time of the package migration request.
3) If you are in the 22nd month or more of your contract period, you are allowed to change your package to any mobile package. Telkom refers to this as a package renewal and no administration or penalty fees will be charged.
Telkom LTE Deal/Package Change Eligibility Table:
Months Into Contract | Package Change Allowed | Action To Be Taken | Admin Fee | Penalty Fee |
1 - 3 months | No | N/A | N/A | N/A |
4 - 21 months | Yes | Migration | Yes | Yes |
22 months + | Yes | Renewal | No | No |
Steps to follow to initiate a change to your LTE package :
To change your Telkom LTE deal you can:
Provide us with the service number on your Telkom bill of the package you wish to change or the MSISDN (Cellphone number) of the sim card linked to your LTE service.
A DSL Telecom agent will check your current contract term and see if you are eligible to change your package and determine if any fees are applicable.
Once you agree to proceed, we will go ahead and complete the change on our system. After successfully processing, your new package will be active within 24 hours for SIM-only changes and within 3-5 working days for a renewal change to a package with SIM and router. You will continue using your existing SIM card that you already own.
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