Yeastar P-Series Cloud Edition PBX Queue Panel: An Overview
This article provides an overview of the functionalities available on the Queue Panel and outlines the permissions for both queue managers and agents.
Capabilities Of The Queue Panel
The Yeastar Queue Panel features a user-friendly interface that enables you to easily view call statistics, update agent statuses, manage queue calls, and handle the processing status of missed or abandoned calls.
- Access call statistics for each queue and individual agents.
- Update agent status in the queue, including options to log in, log out, pause, and unpause.
- Manage queue calls:
- Call distribution: Redirect incoming calls and transfer active calls.
- Call connection: Answer ringing calls and end active calls.
- Call parking: Park calls as needed.
- Call recording: Manage and toggle the recording status.
- Call monitoring: Join a call, listen in, or whisper during a call.
- Manage the processing status: of missed or abandoned queue calls, including options for ''Not Dealt,'' ''Dealing'', and ''Dealt.''
Queue Panel Permissions
Your capabilities on the Queue Panel are determined by permissions assigned by your system administrator.
Permission | Manager | Agent |
Switch agents' status | Yes | No |
Call distribution management (Redirect, Transfer, Drag and Drop operation) | Yes | Yes |
Enable the ability to pick up or hang up agent's calls. | Yes | Yes |
Call monitoring operations (Listen, Whisper, Barge In) | Yes | No |
Call parking operation | Yes | Yes |
Switch agents' recording status | Yes | No |
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