Yeastar P-Series Cloud Edition PBX Wallboard: An Overview
This article outlines the features of the Yeastar P-Series Cloud Edition PBX Wallboard and the call metrics it displays. The Wallboard offers a clear and straightforward way to view real-time information related to queues.
Capabilities of the Yeastar P-Series PBX Wallboard
As a queue manager, you can easily access essential real-time information about your queues on the Wallboard. It provides in-depth insights into queue performance—daily, weekly, or monthly—covering key metrics such as call volumes, response rates, and service levels.
You can display call metrics for each queue independently as needed. By showcasing the Wallboard on a TV or dedicated display, queue agents can quickly grasp their performance at a glance. This keeps agents consistently informed about service level agreements and daily targets, ultimately enhancing efficiency and productivity.
Wallboard Queue Call Metrics
The call metrics displayed on the Wallboard are customisable. Below is a table outlining the available metrics widgets you can choose from for your Wallboard.
Widget | Description |
Date & Time | Displays the date and time. |
Agents logged in | Displays both the number of agents currently logged into the queue and the total number of agents assigned to it. |
Active calls | Shows the number of active calls currently in the queue. |
Available agents | Displays the number of agents logged into the queue who are already to take calls. |
Waiting calls | Displays the number of calls currently in the queue. |
Average waiting time | Displays the average waiting time for calls in the queue that have been answered over a specific period. |
SLA | Displays the Service Level Agreement (SLA) metrics for the queue. |
Total calls | Displays the total number of calls received by the queue over a specified period. |
Answered calls | Displays the total number of calls answered by the queue over a specified period. |
Missed calls | Displays the total number of calls missed by the queue over a specified period. |
Abandoned calls | Displays the total number of calls that were abandoned over a specified period. |
Answered rate | Displays the answer rate for all calls to the queue over a specified period. |
Missed rate | Displays the missed call rate for all calls to the queue over a specified period. |
Abandon rate | Displays the abandonment rate for all calls to the queue over a specified period. |
Max waiting time | Displays the maximum waiting time for all calls answered during a specified period. |
Callbacks | Displays the following queue callback data over a specified period:
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