Your Free Prime Video Trial: What to Know

Your Free Prime Video Trial: What to Know

For DSL Telecom clients who've taken up Telkom's offer of 3 months free Prime Video on a qualifying plan.

Signed up for a qualifying Telkom plan and picked up three months of Prime Video Mobile Edition free? You can start watching right away. The one thing worth knowing before you do: the trial renews automatically when it ends. Here's exactly how it works.

What you're getting  

Prime Video Mobile Edition is Amazon's streaming subscription. As part of the Telkom offer, you get three months free when you buy a qualifying plan.

How to activate your free trial  

  1. Make sure you're on a qualifying Telkom plan.

  2. Click the activation link Telkom sends by email or SMS.

  3. Create or sign in with your Amazon account.

  4. Download the Prime Video app from Google Play or the App Store, and start watching.

What happens after 3 months  

When your three months are up, the subscription renews automatically and R29/month is added to your Telkom bill.

From there, the choice is yours: keep watching and let the R29/month ride, or cancel before the trial ends and pay nothing.

How to cancel (to avoid being billed)  

Cancellation happens on Telkom's side, and you can do it any time before your trial ends:

  1. Open the MyTelkom app, or log in to the Telkom self-help portal at www.telkom.co.za

  2. Find your Prime Video subscription and cancel it.

  3. Do this before your 3-month free period ends to avoid the R29/month charge.

  4. Keep the cancellation confirmation for your records.

Tip: Set a reminder a few days before your trial ends. That way, keeping it or canceling it is a decision you make on purpose — not one that happens by default.

FAQ  

Does the Prime Video free trial cancel itself automatically? No. It renews automatically instead. If you don't cancel before the 3 months end, R29/month gets added to your Telkom bill.

Where do I cancel my Prime Video trial? Through Telkom, not Amazon — either the MyTelkom app or the self-help portal at gethelp.telkom.co.za.

How much does Prime Video cost after the free trial? R29/month, billed through your Telkom account.

What if I haven't received my activation link? Get in touch with the DSL Telecom helpdesk and we'll help you track it down.

Still not sure?  

If you're unsure about your activation link, your trial end date, or how to cancel, the DSL Telecom helpdesk is here to help. We'll walk you through it — and where it's a Telkom-side step like cancellation, we'll make sure you know exactly where to go.

Contact us:   dsltelecom.co.za/contactus

Not signed up yet?  

If you're not on a qualifying Telkom plan yet, check out our LTE Deals  www.dsltelecom.co.za/telkomuncappedlte  sign up for one, and the free Prime Video subscription comes with it.

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