Telkom Fibre
How to self-install your Telkom fibre router
This article is for new Telkom fibre clients who have just received their Telkom FTTH router and need to install their fibre router and setup their username and password. For Telkom FTTH orders, the fibre router will be delivered to the delivery ...
Learn how to access your Telkom PPPoE/Data account username and password details
This article is for existing Telkom internet clients who need to access their PPPoE/Data account details. What is PPPoE? Point-to-point Protocol over Ethernet (PPPoE) was designed for managing how data is transmitted over Ethernet networks (cable ...
Telkom fibre cancellation within the 24 month minimum commitment period
This article is for existing Telkom fibre clients who would like to cancel their Telkom fibre contract. Here is what happens if you decide to cancel your Telkom fibre service within the 24 month minimum commitment period: Telkom Fibre: If you cancel ...
Migrating From Telkom ADSL To Telkom Fibre [What You Need To Know]
Here you can find out about the discontinuation of Telkom's ADSL services and how easy it is to migrate to Telkom fibre internet. Telkom is currently in the process of shutting down its copper network, which means that all traditional phone lines and ...
Telkom's Acceptable Use Policy For Fibre Customers - Explained
Here is an explanation about Telkom's Acceptable Use Policy and what constitutes real-time entertainment traffic. An Acceptable Use Policy (AUP) is an agreement between a service provider and a service user. It typically sets out the rules of how the ...
When Will I Receive My Telkom Fibre Router?
This article is for clients who have signed up for Telkom fibre and want to know when they will receive their Telkom fibre router. If you are wondering about when you will receive your Telkom fibre router, there are 3 possible scenarios you may ...
How to move your Telkom fibre to a new address
This article is for existing Telkom fibre customers. How to move your Telkom fibre to a new address: Relocating with Telkom fibre is possible if the premises you are relocating to has the same Fibre FNO as in your current contract. ( A FNO is the ...
FTTH | When will I get my FTTH product?
This article is for new fibre clients who have placed an order. Here are the general installation times for your Telkom Fibre: Telkom fibre live areas: 7 - 21 working days once the order has been processed. To track your order, simply log a support ...
FTTH | Where to best place your Telkom Fibre ONT & Fibre Router
Your fibre network provider, Openserve, will come to your property to install an ONT (optical network terminal). Your ISP, Telkom, will deliver your Fibre router after the ONT has been installed. Make sure that both the Fibre router and ONT are ...