How To Guides
[How to] track my Vox product order
Here you can find out how to track your Vox product or service order by following these 5 easy steps on the Vox Customer Portal: 5 steps to tracking your Vox order: 1) Navigate to the Vox Customer Portal - customer.vox.co.za Here's how to access the ...
How to get fibre in your complex / estate or apartment
This article is for clients that lives in a complex/estate or apartment who want to sign up for FTTH. Fibre Installation Requirements To get fibre internet to your complex, the Body Corporate or Homeowners Association must give consent to the fibre ...
How to view your Vox data usage
This article is for existing Vox clients who would like to view their data usage. Log into the Vox portal on: https://customer.vox.co.za/login Read this article to learn how to access the Vox customer portal: ...
Here's how to access the Vox customer portal
This article is for existing Vox clients who would like to access the Vox portal. Your Vox portal login details: Once you have signup for your Vox service, you will receive an email with your Vox login details – should you not have these, please ...
How to upgrade or downgrade your Vox fibre package
This article is for existing Vox fibre clients who would like to upgrade/downgrade their fibre package. To easily upgrade/downgrade your Vox fibre package, simply: Step 1: Request the desired package you wish to upgrade/downgrade to via call or ...
[How to] Cancel Your Vox FTTH Service
This article is for existing Vox clients seeking to cancel their Vox services. To cancel, contact Vox Telecom directly at cancellations@voxtelecom.co.za, stating your reason for cancellation. If within your minimum commitment term, you'll be charged ...
How do I change my Vox WiFi Password?
This article is for existing Vox clients who would like to change their WiFi password. How to change your Vox WiFi password. To change your WiFi password, contact Vox FTTH support on 087 805 0530 and request the password to be changed. Vox can ...