A brief explanation of Telkom's credit vetting process and outcomes

A brief explanation of Telkom's credit vetting process and outcomes

This article is for new Telkom customers who have applied for a Telkom product. 


Upon applying for your Telkom deal, Telkom will run through all verification processes and conduct a credit vet, to ensure affordability is met for the deal application.  Here is a brief explanation of the credit vetting stages and what each one of the stages mean:
Preliminary credit-vet - A quick preliminary credit vet will be done, on your ID number to determine if you are provisionally approved for your Telkom deal. Once your application is submitted to Telkom's back office, Telkom will run a manual credit vet to ensure application affordability.

Telkom credit vet-approved status - Minimum criteria and affordability have been met and the customer has been approved for their Telkom FTTH, xDSL or LTE application.

Your order will get sent to Telkom's back office where a Manual credit vet will take place. There are 1 of 3 things that will happen. You will either be:

1. Manually Approved.

2. Manually Declined - Affordability minimum criteria for the product were not met. This may be due to:

  1. Little to no credit history/affordability: If your Telkom LTE, xDSL, fibre application gets credit vet declined due to affordability reasons, Telkom might request a deposit payment, in which case DSL Telecom will advise on the deposit payment amount, the reference number and bank details to make the payment. If no deposit was offered you can apply for a third-party application. 

  • Poor credit history: If your Telkom LTE, xDSL, fibre application gets credit vet declined due to poor credit history you may proceed with applying under an alternate ID / 3rd party applicant. Email us on sales@dsltelecom.co.za to proceed with this option.

  • Account is in arrears/outstanding monies owing to Telkom: If your Telkom LTE, xDSL, fibre application gets credit vet declined due to outstanding monies owing to Telkom, simply make payment for the outstanding monies in order to proceed with your application. To learn how to easily pay outstanding monies, click here: [How To] Pay Your Telkom Bill Online

 3. Telkom will request a deposit payment before proceeding with your order if you are a passport holder or have little to no credit history.

To learn more about DSL Telecom's product and service offering, head over to our main website: www.dsltelecom.co.za. 

To browse through our collection of articles and user guides or to log a support query with our helpdesk team, click here - https://service.dsltelecom.co.za/

Related articles:
  1. An explanation of Telkom's order approval stages
  2. Here's why Telkom may request additional information/items from you in order to approve your order 



    • Related Articles

    • An explanation of Telkom's order approval stages

      This article is for new Telkom customers who have signed up for a Telkom product.    Once your order has been submitted to Telkom's back office for approval, it may go through one or more of the below order approval stages. Here's what the various ...

    • [How to] complete your Telkom LTE application form

      This article is for new Telkom LTE customers who need to fill in their Telkom LTE application form. Avoid unnecessary delays by ensuring your application form is 100% correctly completed. Please watch this short instructional video which explains how ...

    • Telkom LTE Renewal Process

      This article is for existing Telkom LTE clients who are interested in renewing their Telkom LTE contracts. You have the option of either renewing for just a Sim-only deal or renewing for a Sim + Router deal from the 22nd month of your Telkom LTE ...

    • Here's why Telkom may request additional information/items from you in order to approve your order

      This article is for new Telkom customers who have placed an order for Telkom product. 6 Reasons why Telkom may request additional information/items from you. #1 Address Confirmation Required Telkom's back office may have trouble picking up your ...

    • The process of changing your Telkom LTE package

      How upgrading or downgrading your LTE package to a new deal works: The ability to change your Telkom LTE package depends on how many months you are into your contract or commitment period: 1) If you are 1 - 3 months into your Telkom LTE contract ...