For existing Telkom LTE customers who need to update their banking details or move their monthly debit order to a different date.

Whether your account details have changed or your debit order date just doesn't suit your cash flow anymore, both are easy to sort out. Here's how, and what to keep in mind before you do.

Changing your banking details  

If your Telkom LTE service is debited from an account you no longer use, here's how to update it:

1. Contact Telkom, or log into your Telkom self-service portal.

Security note: Only the account owner can request this change. If the contract is in your name, the request must come from you, especially where a third-party payment agreement is in place. It protects you, and it's non-negotiable.

Changing your Telkom debit order date  

Telkom debit orders run on one of five dates each month:

1. The 5th

2. The 15th

3. The 20th

4. The 25th

5. The last day of the month (30th/31st)

Pick whichever date suits your cash flow best. One thing to remember: if you change your date mid-billing-cycle, the new date only takes effect from the following cycle, not immediately.

Good to know: rejection and collection fees  

Before you settle on a date, make sure the funds will be there when the debit runs. If they're not, there are costs involved:

• Rejection fee: If a debit order is returned unpaid on the due date, you're liable for a debit order rejection fee.

• Collection costs: Telkom and/or its authorized debt collection agencies may use NAEDO or DebiCheck to collect any arrears amount, and those collection costs are also for your account.

FAQ  

How do I change my Telkom banking details? Contact Telkom or log into your Telkom self-service portal. Only the account owner can make this request.

What debit order dates can I choose from with Telkom? The 5th, 15th, 20th, 25th, or the last day of the month.

When does a new debit order date take effect? Only from the next billing cycle. Changes made mid-cycle don't apply immediately.

What happens if my debit order is rejected? You'll be liable for a rejection fee, and if the account falls into arrears, Telkom or its collection agencies may recover the amount via NAEDO or DebiCheck, with collection costs also for your account.

Can someone else request a change to my debit order or banking details on my behalf? No. Only the account owner can request this, even where a third party normally handles payments.

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1. How to register on the Telkom portal and link your products into the portal