This article is for existing Telkom customers who need to pay their Telkom bill, change their debit order date and view and understand their Telkom invoice. 

Watch this video to learn how to pay your outstanding Telkom bill: 

How to Change Your Telkom Debit Order Date and Banking Details

Changing Your Banking Details for Telkom Services  

1. Contact DSL Telecom Directly:

• Email our support team to initiate the change.

• Ensure that the account owner is making the request for security purposes. Only the client whose name the contract is in can change the account details, especially if you're in a 3rd party agreement.

2. Log a Support Ticket:

• If you're an actively billed DSL Telecom customer, log a support ticket here with your request, and we will assist you.

Changing Your Telkom Debit Order Date  

1. Log a Support Ticket:

• Simply log a support ticket here with your request, and we will assist you.

2. Be Aware of Additional Fees:

• If any debit orders are returned unpaid on the due date, you will be liable for a debit order rejection fee.

• Telkom and/or its authorised debt collection agencies may use NAEDO or Debicheck to collect the arrears amount, and you will also be liable for these collection costs.

For more detailed information or to browse our collection of articles and user guides, visit our support portal.

How to Pay Your Telkom Bill

1: Pay Online:

1. Login To Your ''My Telkom'' Profile on Telkom's Website:

• Click here to access the website self-service portal.

2. Select The ''Pay Bill'' Button on The Dashboard.

3. Select Your Preferred Method Of Payment:

• If you choose to pay by card: You will be redirected to a secure payment gateway where you can enter your Visa or Mastercard Credit or Debit card details.

• If you choose to pay by EFT (Electronic Funds Transfer): You will be redirected to a secure page where you can access your South African Bank account to complete the transaction. Please remember to use your Telkom Account number as the payment reference number.

2: Pay via Your Bank:

• Pay using your banking app, ATM, or in-branch payment. Select Telkom from the beneficiary list given by your specific bank. Use the EFT reference number on the first page of your bill.

3: Pay at Select Retail Outlets:

• Pay your outstanding Telkom bill at Pick n Pay, Checkers, Shoprite money market counter, Spar counter, or the Post office. Present your invoice and payment to the cashier and ask for a receipt.

How to Access Your Telkom Invoice  

Here are the 4 easy steps to access your Telkom Invoice:

1. Go to selfservice.telkom.co.za and Log into the Telkom Portal with your Telkom Login details.
   
2. Navigate to Accounts, select Current Invoice and Email Invoice.
3. Select the month's invoice you require.
4. Your invoice will be emailed to you where you will be able to view all the necessary details.
   

For more information on DSL Telecom, visit www.dsltelecom.co.za. To browse through our collection of articles and user guides or to log a support query with our helpdesk team, click here.

Understanding Your Telkom Invoice/Bill  

1. Your details: Your name and postal address.
   

2. Account Details: Your account details. Keep your account number handy when making an enquiry.

3. Account Summary: Reflects the balance of your previous bill, the payments received, and the total current bill.

4. The Invoice: Indicates the details of the current invoice. Rental, Usage (or Calls), and VAT are the most popular items for residential customers.

5. Important Information:
   

• Important Information

• All enquiries and fault reporting: 10210

• Fault reporting via SMS: 30591

• Moves and Relocations

6. Mail Payment Slip: Please do not detach this slip. When paying at a counter, take the full page with you. Check below for payment options.

Page 2:  

1. Customer Detail: Your name and invoice details.

2. Subscription Services: Details of all the monthly rental charges.

3. Usage Charges: A summary, per usage category, of all the usage charges.

4. Non-taxable Interest: Any interest received for late payments.

5. Total Charges: Total charges for the month that the invoice is for.

Page 3:  

1. Ways to Pay: Debit Order, Bank, ATM, Internet

2. How Telkom Charges For Newly Installed Services: Charges rental from the installation date until the billing date, plus one month's rental in advance.

3. Faced With An Ethical Dilemma: Contact at ethics@telkom.co.za.

4. VAT Calculation: VAT per product/service type individually.

5. How We Calculate Interest: Interest on all amounts due that have not been paid on or before the due date.

6. How We Calculate The Cost Of Calls: Calls charged per second with a minimum charge per call.

7. Ways To Receive Your Invoice:

• Email: Receive your invoice via email in pdf format.

• Electronic billing: View your invoice online with a notification mail.

• Paper: Receive your printed invoice via the post.

8. Change Of Your Postal Address: Call 10210 for residential or 10217 for business customers, or visit a Telkom direct shop.

9. Telkom Crime Hotline: Call 0800 124000 to report fraud, theft, corruption, cable theft, and transgressions of the Business Code of Ethics.

10. Conditions For The Provision Of Telecommunications Services: Subject to Telkom's standard terms and conditions.

11. Fault Reporting Via SMS: Send an SMS to 30591 with the word SERVICE and your ten-digit service number.

12. Enquiries Via SMS: Balance and free minutes enquiries via SMS to specific numbers.

13. Online Fault Reporting: Report faults online at gethelp.telkom.co.za/#/.

14. Online Fault Tracking: Receive the latest status and progress on an existing fault at gethelp.telkom.co.za/#/.

15. Online Self-Help Fault Diagnosis: Visit gethelp.telkom.co.za/#/ to diagnose faults.

16. Fault and Service Enquiries:

• Residential customers: 10210

• Business customers: 10217

• SmartAccess customers: 0800 654321

Related articles: 

1. How to register on the Telkom portal and link your products into the portal