[How to] transfer a call using DSL Telecom's Cloud Phone System LinkUs Application on Desktop or Mobile

This article is for existing DSL Telecom Cloud Phone System users.

The DSL Telecom Cloud Phone System has many call features. One of them being a Call Transfer.

Call Transfers or Call Forwarding is a process of relocating an inbound call to another phone or messaging system.

There are 2 ways to transfer / forward a call:

1. Unattended / Blind Transfer

A blind transfer is when you transfer the caller to a ring group or another agent without speaking to the new call receiver first and advising them of the incoming call. Using this option, the agent you select for transferring the call will hear their phone ring and can accept or reject the transfer. Once the call is accepted, it will be dropped on your end

Here is how to perform an Unattended / Blind Transfer using the DSL Telecom LinkUs Desktop or Mobile application:

Step 1. Answer the call

Step 2. Select the blind 'Transfer' button on the menu screen

Step 3. Enter the name or extension you want to reach

Step 4. Select transfer & the 2 calls are merged together

Watch this video demonstrating an Unattended / Blind Transfer call feature 👉

2. Attended Transfer

An attended transfer is when you call the receiving party first and then transfer the call to them after ensuring they are available. The call will end on your side and the customer will continue the conversation with the receiving party you transferred the call to.

Here is how to perform an Attended Transfer using the DSL Telecom LinkUs Desktop or Mobile application:

Step 1. Answer the call

Step 2. Select the 'Attended' button on the menu screen

Step 3. Enter the extension or name of the intended recipient

Step 4. Select 'Transfer' (once they have answered the call and confirmed that they are available)

Step 5. Transferred successfully: The call is merged together

Watch this video demonstrating an Attended call feature on the DSL Telecom Cloud PBX 👉

If you are a DSL Telecom Cloud Phone System customer and you require further assistance, simply log your support query here: https://service.dsltelecom.co.za/portal/en/newticket

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