[How To] Place a call on hold using DSL Telecom's Cloud Phone System
Learn how to place a call on hold using DSL Telecom's Cloud Phone System
This article is for DSL Telecom's customers using the cloud phone system.
Learn how to use your DSL Telecom Cloud Phone System quickly and effectively with this series of articles. This article highlights how to place your customer's or colleague's calls on hold. Below this article, we have included related article links on how to use other DSL Telecom's phone systems features.
A caller is placed on hold when you need to consult colleagues or perform other tasks, while the customer is on hold. When a call is placed on hold, the caller is ''parked'' and is unable to communicate with the person on the other end of the line.
A caller is placed on hold when you need to consult colleagues or perform other tasks, while the customer is on hold. When a call is placed on hold, the caller is ''parked'' and is unable to communicate with the person on the other end of the line.
Follow the steps to learn how to place a call on hold:
Step 1. During an active call, you can place a call on hold, by selecting the call on hold button on the Linkus desktop or mobile application. The caller will now be listening to the pre-selected call-on-hold music.
Step 2. Once you are done placing the caller on hold, you can deselect the button and the call will be retrieved.
Watch this video for a live demonstration on how to place a call on hold using DSL Telecom's Cloud Phone System:
To browse through our collection of articles and user guides or to log a support query with our helpdesk team, click here - https://service.dsltelecom.co.za/
Related articles:
- [How to] transfer a call using DSL Telecom's Cloud Phone System LinkUs Application on Desktop or Mobile
- Can't make or receive calls - DSL Telecom Cloud Phone System
- How to perform a conference call using Linkus on DSL Telecom's Cloud PBX
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