[How To] Use The DSL Telecom Customer Portal

[How To] Use The DSL Telecom Self-Service Customer Portal

This article is for new and existing DSL Telecom customers who want to learn how to navigate and use the DSL Telecom self-service customer portal. Our DSL Telecom self-service portal offers information and resources to help our customers find instant answers and resolve their issues quickly.

 

The portal includes:

DSL Telecom Knowledge Base

Here you can get 24/7 self-service access to all of our resources. Browse through our collection of articles, user guides and FAQ's which is a helpful resource using our products. 

Logging A Ticket 

Here you can log a new ticket or view your previously logged tickets. You can also view your open tickets status and stay informed on the progress of your ticket.

Navigating the our self-help resources:

Option 1:

Browse All Self-Service Articles: By clicking on the Knowledge base icon you can browse through our collection of articles, user guides and FAQ's.
Search For Your Solution: Type your query into the search bar and articles that best match your query will be presented to you.

 

DSL Telecom's self-help articlesDSL Telecom's self-help articles


Option 2:

Logging A Ticket
 
Step 1: If you weren't able to find an answer to your query in the self-service articles, then you select "tickets" on the home page to log a ticket to our customer services team.

 

DSL Telecom self-service log a ticketDSL Telecom self-service log a ticket


Step 2: Sign in to the DSL Telecom self help portal using your login details or if you are a new member, simply select Sign Up and follow the sign up prompts.
 
Sign up to DSL Telecom's self-service portalSign up to DSL Telecom's self-service portal

Once you have signed in you will see:
 My Tickets: Here you can view tickets that you have logged and tickets that have been allocated to you. 

Team Tickets: Here you can view tickets that your team has logged. 
 
All Status Tickets: Here you can view the status of your tickets, you can view tickets that are still open, your closed tickets and tickets that are on hold. 

All Channels: View tickets that have been logged via all channels, phone, email, web, Twitter, Facebook, chat, forums or via the feedback widget.
 
DSL Telecom's self-help portal dashboardDSL Telecom's self-help portal dashboard

Step 3: Creating a new ticket: 
Step 3.1: Enter in your contact name.
Step 3.2: Enter in your email address.
Step 3:3 Enter in your account number.
Step 2.4: Enter in the subject of your query.
Step 3.5: Select your service provider from the drop down list.
Step 3.6: Select your service from the drop down list.
Step 3.7: Select the category of your query.
Step 3.8: Select your query.
Step 3.9: Write a short summary description of your query and attach your document, for example you can attach your account statement if you have a query about your statement.
Step 3.10: Click submit.

Submitting a ticket on DSL Telecom's self-service customer portalSubmitting a ticket on DSL Telecom's self-service customer portal


Remote Support:
If you have been requested to attend a remote support session, then you can navigate to the bottom of the home page, enter in the session ID that was shared with you and click connect.
DSL Telecom's remote sessionDSL Telecom's remote session

To conclude, here's what you can do in the DSL Telecom Cutsomer Self-help portal:
  1. View our self-service articles
  2. Log a ticket
  3. If you would like to access the DSL Telecom self-service portal click here: service.dsltelecom.co.za/portal/en/home
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