This article is for DSL Telecom customers who have a query and require assistance

Resolve your query quickly, log a complaint or escalation

When you have a query that you require assistance with, we have many customer support channels to choose from that will help you find the answer. Here are the four help channels that will guide you.


1.Self-Service Customer Resource Centre

A wide range of easy-to-understand articles, user guides and tutorials is freely available to all our customers. They're all accessible online, full of helpful content and tremendously informative. Find quick answers to anything related to Internet, Software and PBX systems to name a few.
Click here to access our Customer Resource Centre.

2.Blog Posts

Here you can find insightful and educational blog posts related to our internet, telephony, voice & software products.  Learn more about our brand and find out about recent trends in the telephony and software industries.
Click here to access our Blog Posts.

3.YouTube Channel

The goal of our YouTube channel is to provide as much high quality, free educational and informative content to as many people as possible. Why not connect the DSL Telecom UPS to your fibre connection or how to set up your IP phone equipment? Why not head over to our YouTube channel where you will find a whole library of instructional online videos that will take you on a step-by-step journey to getting your queries or complaints sorted.
Click here to access our YouTube channel.

4.Log A Ticket?

DSL Telecom offers highly effective help desk support. With an award-winning customer support team at your service, you can expect a response to your query within 24 hours. Simply log a support query ticket on our customer support portal here - https://support.zoho.com/portal/dsltelecomsupport/en/newticket
Our team is on standby to help so that you will never have a complaint.

 
Escalations

Should you need to escalate your query or log a complaint directly to our Customer Support Manager, you can log a ticket here.