Connect with DSL Telecom's & Zoho's award-winning customer success and support teams for expert guidance.
Here are the 4 main support channels that we offer to help you:
#1 DSL Telecom self-service: Free online articles, blogs and video demonstrations.
#2 Zoho self-service & support: Live chats, Email, Community and Resources.
#3 DSL Telecom local ticketing support: email email@example.com
#1 Self Service - online how to's and solution articles, blogs and video
DSL Telecom customers can access self-help resources and get the answers they need instantly. Accessible to all of our Zoho customers.
#2 Zoho self-service & support
- Customer Resource Centre: Access our resource centre, packed with articles, user guides & tutorials 👉 https://support.zoho.com/portal/dsltelecomsupport/en/kb/dsltelecom2013
- Blog: Find insightful and educational articles related to our telephony & Zoho software products here 👉 https://www.dsltelecom.co.za/blogs/
- YouTube: Find Zoho how-to videos, Zoho features explanation videos & Zoho App walk-through videos 👉 https://www.youtube.com/channel/UCa_X1mUatC5cznUm4terCQg
As a paying customer you will have access to Zoho's free self-service & support channels via:
Live chat: Chat with a Zoho support agent via an online chat portal.
Community: Connect with fellow Zoho users, ask questions and get answers from Zoho experts.
Resources: Access information and educational videos, user guides & webinars within each Zoho app's help centre.
#3 DSL Telecom's local & free ticketing support
Drop us an email on firstname.lastname@example.org with your basic support questions for free assistance! Turnaround times are between 24 - 48 hours.
Types of queries you may log to our award-winning support team:
- Adding of new users
- Upgrading Zoho licences
- Moving to an annual Zoho licence
- Zoho trial extensions
- Moving to ZAR billing
- Basic FAQs
For intermediate to advanced Zoho queries we recommend utilsing our Customer Success Plans or Zoho Administrator Training Programs.
#4 DSL Telecom Customer Success Plans
Receive hands-on service from your dedicated Zoho Customer Success Manager, who is fully acquainted with your Zoho applications & set-up. Get guided one-on-one sessions and configuration assistance. Your Customer Success Manager will ensure you receive priority support with response times as fast as on hour (during weekly operating hours 5 days a week).