How to customise call routing via presence update in Yeastar Linkus

How to customise call routing via presence update in Yeastar Linkus

This article is for existing Yeastar clients who need to set up call routing via updating their presence status in Yeastar Linkus.

Yeastar Linkus provides a robust system for managing your call presence, allowing you to communicate your availability to colleagues effectively. By configuring presence settings and call routing, you can ensure that incoming calls are handled according to your current status. This guide will walk you through the various presence statuses and how to customise call routing for each one.

Presence Statuses In Yeastar Linkus

Yeastar Linkus offers several presence statuses to indicate your availability.
  • Available

  • Away

  • Business Trip

  • Do Not Disturb

  • Lunch Break

  • Off Work

Explore the various presence statuses available in Yeastar Linkus

You can configure different settings for each status. When your presence status changes, the associated settings will automatically apply.

Configure Presence Settings in Yeastar Linkus:

Step 1: Open your Yeastar Linkus desktop application.
Step 2: Navigate to you profile and select "Edit."

Step 3: Navigate to presence.

Step 4: Select a presence status to configure.


Presence Information in Yeastar Linkus:  

Add a personal note to your current presence status for additional context. For example: If you select Away as your status, you can add a note saying "Away - back on the 31st of July 2024."
 

Call Forwarding in Yeastar Linkus:

Call forwarding rules help manage incoming calls based on your availability.

 

Types of incoming calls:

  • Internal Calls: Calls from colleagues.

  • External Calls: Calls from external users.

 

Understand how Yeastar Linkus distinguishes between internal calls from colleagues and external calls from outside users

Forwarding Condition: 

  • Always: Forward all calls to a specified destination.

  • No Answer: Forward unanswered calls.

  • When Busy: Forward calls when you are already on a call.

Learn about Yeastar Linkus forwarding conditions: Always, No Answer, and When Busy.

 

Note: The Do Not Disturb status only supports the "Always" condition.

 

Ring Strategy in Yeastar Linkus:

Define the order in which incoming calls are distributed to your registered endpoints.
Extension Endpoints:

  • Yeastar Linkus Mobile Client

  • Yeastar Linkus Desktop Client

  • Yeastar Linkus Web Client

  • Yeastar IP Phone

 

Explore how Yeastar Linkus allows you to customise your ring strategy with options to set endpoints for ringing first and second.

Configuration:

Ring First: Specify which endpoint(s) ring first.
Ring Secondly: Specify which endpoint(s) ring if the call is not answered on the first set.

Ring Time-out: Set a time-out period (5 to 300 seconds( before routing the call to the No answer destination.

Note: The Do Not Disturb status does not support this setting.

Customising your call routing via call presence in Yeastar Linkus ensures that your calls are managed efficiently according to your availability. By configuring the settings for each presence status, you can maintain better communication and workflow management within your organisation.

 

Related Articles: 

How to perform a call pickup
What is Call Flip and how does it work