How to Perform a Call Pick Up on Yeastar Linkus
This guide is for existing Yeastar clients who need to perform a call pick up using Yeastar Linkus.
Yeastar Linkus provides a call pick up feature that allows you to answer a ringing call that hasn't been picked up. This guide explains the steps to perform a call pick up.
Requirements:
Before you can pick up a call, ensure that you have logged a ticket here to be granted the "Allow for picking up or hanging up agents' calls" permission.
Procedure:
Follow these steps to pick up a ringing call using Yeastar Linkus:
Step 1: Access the Queue Panel:
- Open the Yeastar Linkus app
- Navigate to Call Center Console > Queue Panel.
Step 2: Identifying the Ringing Call:
On the Waiting Calls panel, locate the call that is in the Ringing status.
Step 3: Pick Up the Call:
Hover your mouse over the ringing call.
Right-click the incoming call.
Select "Pick Up" from the context menu.
The Yeastar PBX system will route the call to your extension.
Step 4: Answer the Call:
Once the call is routed to your extension, answer it as you would any other call.
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