How to Perform a Call Pick Up on Yeastar Linkus

How to Perform a Call Pick Up on Yeastar Linkus

This guide is for existing Yeastar clients who need to perform a call pick up using Yeastar Linkus.


Yeastar Linkus provides a call pick up feature that allows you to answer a ringing call that hasn't been picked up. This guide explains the steps to perform a call pick up.


Requirements:

Before you can pick up a call, ensure that you have logged a ticket here to be granted the "Allow for picking up or hanging up agents' calls" permission.

Procedure:

Follow these steps to pick up a ringing call using Yeastar Linkus:

Step 1: Access the Queue Panel:
  • Open the Yeastar Linkus app
  • Navigate to Call Center Console > Queue Panel.

 

Follow these steps to access the Queue Panel in the Yeastar Linkus app for effective call management.

Step 2: Identifying the Ringing Call:

  • On the Waiting Calls panel, locate the call that is in the Ringing status.

 

Learn how to identify ringing calls on the Waiting Calls panel in Yeastar Linkus for efficient call management.

Step 3: Pick Up the Call:

  • Hover your mouse over the ringing call.

  • Right-click the incoming call.

  • Select "Pick Up" from the context menu.

  • The Yeastar PBX system will route the call to your extension.

 

Learn how to perform a call pick up using Yeastar Linkus. Follow these steps to answer a ringing call directly from your Yeastar app.

Step 4: Answer the Call:

Once the call is routed to your extension, answer it as you would any other call.  

Related Articles: