What to do If My Telkom SIM Card Is Stolen Or Damaged

What to do If My Telkom SIM Card Is Stolen Or Damaged

This article is for an existing Telkom customer whose Telkom SIM card was stolen or damaged.


Here are the steps you can follow if your Telkom SIM Card has been stolen or damaged:

In the event that your mobile device has been stolen, you should blacklist the device and block the SIM card. (Follow Steps 1 - 4).

If your Sim card is merely damaged or missing, proceed to Step 4.

 

Step 1: Call 081 180 from a Telkom, Vodacom, Virgin Mobile, Cell C or MTN phone. 

Step 2: Inform the call centre agent that your cell phone has been stolen. 

Step 3: Provide your mobile phone number, IMEI number, your ID number and physical address to have your mobile phone blacklisted and the SIM card blocked. 

Step 4: Go to your nearest Telkom store to get a SIM swap.  

Remember to take your id document as well as proof of residence to the Telkom store for RICA purposes.

To browse through our collection of articles and user guides or to log a support query with our helpdesk team, click here - https://service.dsltelecom.co.za/


Learn more about our product and service offering by visiting www.dsltelecom.co.za

Related Article: 

    • Related Articles

    • How to block your Telkom LTE SIM card

      This article is for Telkom LTE SIM Card holders who would like to block their SIM Card due to the SIM Card being damaged or stolen. Steps to block your Telkom LTE SIM Card: Blocking your Telkom LTE Sim Card is very straight forward. There are 4 easy ...

    • Telkom LTE SIM Activation

      This article is for new and existing Telkom LTE customers who are waiting for the LTE SIM to be activated. Your Telkom SIM activation can take up to 72 working hours after the delivery of your package. Once delivered, the couriers will notify Telkom ...

    • Telkom LTE Renewal Process

      This article is for existing Telkom LTE clients who are interested in renewing their Telkom LTE contracts. You have the option of either renewing for just a Sim-Only deal or renewing for a Sim + Router deal from the 21st month of your Telkom LTE ...

    • What numbers are free to call with your Telkom LTE Sim card?

      This article is for new and existing Telkom Uncapped LTE clients who would like to use their on-net voice minutes. Your Telkom Uncapped LTE deal includes 300 on-net voice minutes. On-net means that you are making or receiving calls directly to Telkom ...

    • [ How to ] upgrade/downgrade your Telkom LTE package

      This article is for existing Telkom LTE customers. The Migration Process explained: Your Telkom LTE contract can only be upgraded or downgraded after 3 consecutive months of your LTE being active and having had successful billing. You can only ...