Telkom LTE renewal process

Telkom LTE Renewal Process

This article is for existing Telkom LTE clients who are interested in renewing their Telkom LTE contracts.

You have the option of either renewing for just a Sim-Only deal or renewing for a Sim + Router deal from the 21st month of your Telkom LTE contract commitment term.

At this time, you may select any new package that is available for mobile products. 

How to renew your Telkom LTE

 Once we have received your renewal request a DSL Telecom Sales team member will be in touch to complete your renewal order telephonically. Your Telkom LTE renewal will be submitted to Telkom for processing.

Please submit the below-supporting documents along with your renewal application form:

  1. Your latest Telkom bill

  2. A copy of your ID

How long does the Telkom LTE renewal process take?

  1. Sim only renewals:  1 working day

  2. Sim + Router renewals:  3 - 5 working days   

What happens once your LTE service has been renewed?

Once you have successfully renewed your LTE service with Telkom, your existing/current SIM card will be activated with the renewed service and you can just continue using the same SIM card you already own. A new SIM will not be issued.

If you want to renew and have a router included in your deal the router will be delivered to you. You will continue to use your existing SIM Card that you already own.

How does Telkom LTE renewal billing work?

You will be billed for your old Telkom LTE product until date of activation of your new data product and from that point onwards you will be billed with your updated pricing. No alternative setups are required - it's essentially just a click of a button. 

If you would like to renew your Telkom service click here. 

Related Articles: 
  1. How to upgrade/downgrade your Telkom LTE package 
  2. How to top up your Telkom LTE data 

    • Related Articles

    • The process of changing your Telkom LTE package

      Read this article if you want to learn more about upgrading, downgrading, renewing or migrating your LTE package. How upgrading or downgrading your LTE package to a new deal works: The ability to change your Telkom LTE package depends on how many ...
    • [ How to ] upgrade/downgrade your Telkom LTE package

      This article is for existing Telkom LTE customers. The Migration Process explained: Your Telkom LTE contract can only be upgraded or downgraded after 3 consecutive months of your LTE being active and having had successful billing. You can only ...
    • Telkom LTE SIM Activation

      This article is for new and existing Telkom LTE customers who are waiting for the LTE SIM to be activated. Your Telkom SIM activation can take up to 72 working hours after the delivery of your package. Once delivered, the couriers will notify Telkom ...
    • How to upgrade or downgrade your Vox fibre package

      This article is for existing Vox fibre clients who would like to upgrade/downgrade their fibre package. To easily upgrade/downgrade your Vox fibre package, simply: Step 1: Request the desired package you wish to upgrade/downgrade to via call or ...
    • A brief explanation of Telkom's credit vetting process and outcomes

      This article is for new Telkom customers who have applied for a Telkom product. Upon applying for your Telkom deal, Telkom will run through all verification processes and conduct a credit vet, to ensure affordability is met for the deal application. ...