Telkom LTE SIM Activation

Telkom LTE SIM Activation

This article is for new and existing Telkom LTE customers who are waiting for the LTE SIM to be activated.

Your Telkom SIM activation can take up to 72 working hours after the delivery of your package. Once delivered, the couriers will notify Telkom and RICA of the SIM card.

If your order includes a router:

  1. While waiting for the SIM to be activated, you can insert the SIM into the router. The red light on the router confirms that the SIM is still inactive. Once the red light changes to a light green/blue colour, the SIM will be active.

  2. To connect to the internet, find the username and the password at the bottom of the router or use the username and password that you have created during the setup phase.

If after 72 hours, the SIM is still not active, reboot the router. If it is still not active after this, you may get in touch with Telkom support to assist.



Related Articles: 
  1. Telkom LTE renewal process
  2. When will I get my Telkom LTE order? 

    • Related Articles

    • How to block your Telkom LTE SIM card

      This article is for Telkom LTE SIM Card holders who would like to block their SIM Card due to the SIM Card being damaged or stolen. Steps to block your Telkom LTE SIM Card: Blocking your Telkom LTE Sim Card is very straight forward. There are 4 easy ...

    • [ How to ] upgrade/downgrade your Telkom LTE package

      This article is for existing Telkom LTE customers. The Migration Process explained: Your Telkom LTE contract can only be upgraded or downgraded after 3 consecutive months of your LTE being active and having had successful billing. You can only ...

    • Telkom LTE Renewal Process

      This article is for existing Telkom LTE clients who are interested in renewing their Telkom LTE contracts. You have the option of either renewing for just a Sim-Only deal or renewing for a Sim + Router deal from the 21st month of your Telkom LTE ...

    • What to do If My Telkom SIM Card Is Stolen Or Damaged

      This article is for an existing Telkom customer whose Telkom SIM card was stolen or damaged. Here are the steps you can follow if your Telkom SIM Card has been stolen or damaged: In the event that your mobile device has been stolen, you should ...

    • Telkom LTE cancellation within the 24 month minimum commitment period

      This article is for existing Telkom LTE clients who would like to cancel their contract before 24 months. Here is what happens if you decide to cancel your Telkom LTE service within the 24 month minimum commitment period: Telkom LTE Sim + Router: If ...