Vox fibre cancellation within the 12 month minimum commitment period

Vox fibre cancellation within the 12 month minimum commitment period

This article is for existing Vox fibre clients who would like to cancel their contract before 12 months.

Here is what happens if you decide to cancel your Vox fibre service within the 12 month minimum commitment period:

Vox does reserve the right to charge you the full contract value as per their T's & C's, however, their standard procedure is to charge you the full installation & activation fee (Amount dependent on the Fibre network) regardless of how far into your contract you are. (Installation costs are not amortised).

The router you get with your Vox fibre to the home order is a rent to use, not rent to own, which means when you cancel Vox will retrieve the router.

If you would like to cancel your Vox fibre service read this article to learn how ðŸ‘‰https://support.zoho.com/portal/dsltelecomsupport/en/kb/articles/how-to-cancel-your-vox-service
If you are interested in a different internet solution check out our Vox LTE deals here ðŸ‘‰ https://www.ltedeals.co.za/rain55gb

Related Articles: 
  1. How to cancel your Vox service 
  2. How to change your Vox debit order date 
  3. Relocating premises with Vox fibre service 

    • Related Articles

    • Relocating premises with a Vox Fibre service

      This article is for existing Vox fibre clients who are moving and want to keep their Vox fibre service. If you relocate, your fibre connection cannot be moved to your new address. Your fibre contract is tied to the physical address where it was ...

    • Telkom LTE cancellation within the 24 month minimum commitment period

      This article is for existing Telkom LTE clients who would like to cancel their contract before 24 months. Here is what happens if you decide to cancel your Telkom LTE service within the 24 month minimum commitment period: Telkom LTE Sim + Router: If ...

    • Here's what you should know when switching FNO's and ISP's

      This article is ideal for new and existing fibre to the home customers who want to switch FNO's or ISP's. The difference between an FNO and ISP: A Fibre Network Operator (FNO) manages and owns your fibre optic connectivity infrastructure. FNO's are ...

    • Vox FTTH service suspension requests

      This article is for existing Vox fibre clients. What is a suspension request and how does it work? Normally a suspension request is done when a client is traveling. A suspension request cannot be made on an account with Vox due to the fact that Vox ...

    • [How to] Cancel Your Vox FTTH Service

      This article is for existing Vox clients seeking to cancel their Vox services. To cancel, contact Vox Telecom directly at cancellations@voxtelecom.co.za, stating your reason for cancellation. If within your minimum commitment term, you'll be charged ...