Relocating premises with a Vox Fibre service
This article is for existing Vox fibre clients who are moving and want to keep their Vox fibre service.
If you relocate, your fibre connection cannot be moved to your new address. Your fibre contract is tied to the physical address where it was installed, making it non-transferable.
Here is what you need to do if you are relocating with a fibre service:
For Your Old Premises:
1. Transfer To New Owner/Tenant:
Transfer to New Owner/Tenant: Transfer your current fibre services to the new owner/tenant at no extra cost. They'll take over the remaining months of your contract.
2. Site Move Cancellation:
Scenario 1: Cancelling within the 12-month commitment period incurs the installation cost of the fibre line with your FNO.
Here is a indication of what the installation costs are across the various FNOs:
Note* Price is subject to change.Scenario 2: Cancelling after the 12-month commitment period ends requires notice to Vox's Cancellations Department. Email cancellations@voxtelecom.co.za. No installation fee applies if you cancel at or after the 12-month term.
Note: It's recommended to take your fibre router with you to the new premises and leave only the ONT behind. Your old router will be used to set up the fibre at the new address when your fibre at the old premises is cancelled.
New Premises:
Provide the Vox Cancellations Department with notice before relocating premises, by emailing cancellations@voxtelecom.co.za. We will assist you in applying for the fibre service at the new premises and communicate and process your application directly with Vox. Vox will cancel the existing fibre line on the date you're moving out and create a new contract for your new address. The new contract will be put on standby until you move into your new premises so that when you relocate you will have a new fibre line ready for you at your new premises. The new Vox Fibre contract will start again at 12 months but will include free activation, installation and a fibre router.
To browse through our collection of articles and user guides or to log a support query with our helpdesk team, click here - https://service.dsltelecom.co.za/
To view our uncapped fibre packages visit: www.uncappedfibre.co.za
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