Vox FTTH service suspension request.

Vox FTTH service suspension requests

This article is for existing Vox fibre clients.

What is a suspension request and how does it work?

Normally a suspension request is done when a client would like to put their contract on hold/pause for a few months due to the customer not using the service, for reasons like traveling.

A suspension request cannot be made on an account with Vox due to the fact that Vox pays monthly infrastructure fees to your FNO (Vuma, Openserve, Frogfoot). Should your account be placed on hold with Vox, Vox will inevitably be billed for the fibre infrastructure to your premises.

For more information on Vox FTTH, click here. 


    • Related Articles

    • Relocating premises with a Vox Fibre service

      This article is for existing Vox fibre clients who are relocating and want to move with their Vox fibre service. Should you need to relocate your home, your fibre connection cannot be moved to your new premises. Your fibre contract is a fixed line ...

    • [How to] Cancel Your Vox FTTH Service

      This is article is for existing Vox clients who want to cancel their Vox services. To cancel your Vox service you will need to contact Vox Telecom directly. You can send an email requesting your cancellation and reason for cancellation to: ...

    • Vox Fibre router login details

      This article is for existing Vox fibre clients who need to log in to their router.  Vox creates a default username and password for your router, therefore you will need to contact Vox support for these details. Vox support contact details: Email: ...

    • When Will I Receive My Vox Fibre Router?

      Receiving your Vox Fibre router will depend on your Fibre Network Operator (FNO). Remember that your Fibre Network Operator could be Openserve, Vuma, Frogfoot, Balwin, Octotel etc. Once the technician from your chosen Fibre Network Operator has ...

    • How to self- install your Vox Router

      This article is for new Vox FTTH customers who need to install and set up their Vox Fibre WiFi router Vox will order a fibre line from the fibre supplier who then lays the fibre outside the property boundary wall. The fibre line supplier then needs ...