What are WASP services and how to manage them

What are WASP services and how to manage them

This article is for Telkom customers who want to learn more about WASP services and how to manage them.

What are WASP services and how to manage them

What are WASP services?

Many South African cellphone users have complained about losing airtime and falling victim to hidden charges for unknown subscription services. Wireless application service providers (Wasp) subscriptions often bill users for content without their consent or knowledge.

Wasp subscriptions offer subscriptions to ringtones, games, and other content ranging from porn to sport.

How to manage WASP services

To avoid being fraudulently subscribed to a WASP, South Africa’s mobile network operators offer a way to block premium content subscriptions.

Telkom allows you to block all WASP subscriptions by enabling a setting in the Telkom app. as follows:

Log into the app and navigate to My Products > Manage > Protect Your Mobile Number, and set it to “On”.

To manage premium content subscriptions, navigate to My Products > Subscriptions > Content Services.

Alternatively, dial *179#. You will then need to follow the prompt by selecting options 9, option 7 and option 1 to view and unsubscribe to the services.

If you are unable to unsubscribe from WASP premium services, visit a shop of your mobile provider. If your mobile operator is unable or unwilling to assist you, contact the Wireless Application Service Providers’ Association (WASPA) on info@waspa.org.za or fill out a complaint form at waspa.org.za/lodge-a-complaint


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