LTE | Telkom Uncapped LTE | Why is my speed so slow?
LTE | Telkom Uncapped LTE | Why is my speed so slow?
This article is for existing Telkom LTE customers who are experiencing a slow TE speed.
You could be experiencing slow speeds due to your LTE data usage.
Here's what you need to know about the Telkom Uncapped LTE FUP:
Up to 250GB of usage, you will be able to access the Telkom LTE network at up to 10Mbps high-speed
Between 250GB and 300GB of usage, you will be able to access the network at a standard 4Mbps speed
More than 300GB of usage, Telkom will reduce the speed on the product to an acceptable 2Mbps which is enough speed for TV streaming, email and general internet browsing.
To see how much data you have used follow the below steps or view this video.
Simply download the Telkom App from the Google Playstore or Apple App Store. Then, switch off your mobile data, and connect your mobile device to your LTE router via Wi-Fi. After a successful connection, open the Telkom App, the LTE data will sync from your SIM to the Telkom App displaying your data usage.
If you have hit your data cap, no stress, simply top up your data and access the Telkom network at normal speeds.
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