To get fibre internet to your complex, the Body Corporate/Homeowners Association needs to give consent to the fibre provider to install fibre in the complex/estate due to an exclusivity clause signed between the Body Corporate and the fibre network operator to keep the infrastructure clean and neat.
If you want to get fibre in your complex or estate, speak to your Body Corporate/Homeowners association first to find out which network has been installed or is going to be installed before placing an order with Vumatel. This way you avoid placing a Vumatel fibre order because the map says your live and having to restart the process with the FNO that is actually installed or is going to be installed in the complex.
1: Survey - Vuma will send a representative to perform a survey on how the fibre will be provisioned onto the property. Vuma will determine the least disruptive route and focus on using existing conducts where available.
2: Plans - The plans are then submitted to the Body Corporate/Home Owners Association for approval and recommendation.
3: Kick-off meeting - Once the plans are approved, a meeting will be held with all parties to walk through the fibre installation process and the escalation processes to be followed.
4: Installation - Following the meeting, a start date will be agreed on and the fibre installation will be scheduled and access build to the complex/estate will take place.
5: Sign-off - On completion of the fibre installation a final meeting will be held with the Body Corporate or Home Owners association to evaluate and sign off the work.
When you are ready to make use of the fibre service, you can place your order with your desired Internet service provider. You can sign up for Telkom Vumatel and Vox Vumatel here: https://www.uncappedfibre.co.za/telkom/vuma
In most cases, the fibre team/technician does know that Vumatel fibre is not available in the complex/estate until he comes out to do a site inspection and can then confirm that the fibre is not available within the complex.
If the map says you live for Vumatel fibre but it is not available in your complex/estate then that is due to an exclusivity clause with the Body Corporate/Home Owner Association and the FNO or due to cost.