When will I get my FTTH product?

FTTH | When will I get my FTTH product?

This article is for new fibre clients who have placed an order.


Here are the general installation times for your Telkom Fibre:

Telkom fibre live areas: 7 - 21 working days once the order has been processed.

To track your order, simply log a support ticket here with your request and we will assist you.​

Related Articles: 
  1. When will I receive my Telkom fibre router? 
  2. Migrating from telkom ADSL to Telkom fibre [What you need to know]
  3. How to self-install your Telkom fibre router


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