How to self-install your Telkom fibre router
This article is for new Telkom fibre clients who have just received their Telkom FTTH router and need to install their fibre router and setup their username and password.
For Telkom FTTH orders, the fibre router will be delivered to the delivery address specified on the application form. Once you have received your router you can follow the below steps to easily setup and self-install your router:
What you need to know before installing your fibre router:
- If there is no existing ONT installed at your home: A technician would be required to come out and complete your fibre installation.
- If there is an ONT installed in your home: A fibre technician will not need to come to your house as you already have the ONT installed, your fibre line will automatically be activated.
- Your username and password details: You will receive an SMS with your Telkom username and password. This information should be stored where it can be found again for later use if necessary. If you did not receive an SMS then you can SMS the word 'password' to 012 321 0215 to retrieve your Telkom PPPoE password, this has to be sent from the mobile number associated with the Telkom account.
Once you receive your router, follow the below steps to setup and configure your router settings:
Step 1: Unbox your package and attach the two black antennas to your router. Insert each antenna into the designated inputs on the router's sides and screw them in to secure firmly.
Step 2: Stand the router upright and connect one end of the LAN cable to the blue WAN port at the back of the router and the other end to the LAN port 1 on your ONT device.
Step 3: Take the power supply cable and plug it in. Insert the other end of the power supply cable into the port labeled DCN at the back of the router.
Step 4: Ensure your fibre router is powered on and displays a power light.
Step 5: Use the LAN cable to connect one end to the yellow LAN port at the back of the router and the other end to your devices LAN port. You may need to reconnect to your wifi connection if you have updated your network details during the setup.
Step 6: Turn on the router by pushing the power button at the back. Initially, all lights will come on, but after a few seconds, the only lights that should be on is as follows: power light, internet light, two Wi-Fi lights, a LAN light, and the WAN light, all displaying green.
Your hardware setup is now complete. Next, let's configure your internet settings:
Configuring your internet settings - The software setup:
The software setup refers to the essential steps you need to take to configure your router and network settings. These configurations are crucial for activating and ensuring the smooth functioning of your internet connection. The nature of this setup may differ based on the specific protocol employed by your router, which can be one of two types: DHCP or PPPoE. The setup wizard will automatically detect and adapt to the protocol in use, simplifying the process for you.
Step 1: Start your connected computer, open your web browser, and type "10.0.0.2" into the address bar, then press enter to access your router's network.
Step 2: Select "ETH" as the connection type and click "Next." It will identify if you need DHCP or PPPoE setup.
For PPPoE (Requires a username and password):
Point-to-point Protocol over Ethernet (PPPoE) was designed for managing how data is transmitted over Ethernet networks (cable networks), and it allows a single server connection to be divided between multiple clients, using Ethernet. As a result, multiple clients can connect to the same server from the Internet Service Provider and get access to the internet, at the same time, in parallel. PPPoE accounts require a username and password to be supplied, these details will have been provided along with your router by Telkom. The steps below will explain how to setup the internet settings for your router.
Step 1: When the message "Auto-detect success. PPP account test passed message appears, ensure PPPoE is selected from the dropdown and then click next.
Step 2: Enter the username and password provided to you by Telkom.
Step 3: Confirm your password once more and click next.
*Please Note: If you have not received these details, please contact Telkom to request them on 0800007268.*
Step 4: Change the name of your Wi-Fi network and password from the default settings. The SSID is the Wi-Fi network name and the pre-share key is the password. Delete the pre-populated text in the box and enter your own unique details.
Step 5: Enter and confirm your admin login details and click next.
Step 6: If you are a Telkom Lite VPN customer, can change their configurations here as shown below. If you are not a VPN lite customer then click next.
Step 7: Review the summary and settings displayed and click apply.
*Please Note: If you want to change these details simply click back and complete the necessary steps again. It will take you back the admin login page and you will need to enter your new login details to reset your configurations.*
Step 8: Open a new tab and type in any web address to check that you internet connection is working.
For DHCP (No username or password required):
Dynamic Host Configuration Protocol (DHCP) plays a vital role in network management, simplifying the way devices are configured on IP networks. Its primary function is to automatically assign IP addresses to devices, enabling seamless communication over the network. DHCP devices do not require a username and password. The steps below will explain how you can setup your internet setting for your router.
*Please Note: The following steps are only applicable to DHCP devices. Wait until the message auto-detect success DHCP test passed.*
Step1: Make sure DHCP is selected from the dropdown menu displayed and then click next. You can now change the name of your Wi-Fi network and password from default details.
The SSID is the Wi-FI network name and the pre-share key is the password. Simply delete the pre-populated text and enter in your new details.
Step 2: Change and confirm your admin login details and click next.
Step 3: Review the summary of all of your DHCP settings and details, then click apply.
*Please Note: If you want to edit these details, simply click back and complete the necessary steps again. You will need to enter your most recent admin login details.*
Step 4: Open a new tab and type in any web address to check that you internet connection is working.
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