Access And View Call Reports On Yeastar P-Series Cloud PBX

How To Access And View Call Reports On Yeastar P-Series Cloud PBX

This article is for Yeastar P-Series PBX users who need to access and view reports, and it explains the different categories of call reports.

The Yeastar P-Series PBX call activity report provides granular insights into the hourly, daily, and monthly breakdown of internal and external calls.

How To Access The PBX Call Activity Report

  1. Log into the PBX web portal, go to Reports and Recordings > Call Reports
  2. In the Report Type drop down list, select PBX Call Activity


3. Filter data by system time, trunks, call type, or communication type.



A report that meets the filter criteria is displayed on the page, as shown below.


Categories Of Call Reports

Yeastar P-Series PBX call reports are categorised as Basic Reports and Advanced Reports. (Please note that access to advanced reports depends on the plan your PBX supports)

Category
Reports
Basic Reports

  1. Extension Call Statistics
  2. Extension Call Activity
  3. PBX Call Activity
  4. DID/Outbound Caller ID Activity
  5. IVR Report
Advanced Reports

  1. Queue AVG Waiting & Talking Time
  2. Queue Performance
  3. Queue Performance Activity
  4. Queue Callback Summary
  5. Queue Callback Activity
  6. Satisfaction Survey
  7. Satisfaction Survey Details
  8. Agent Login Activity
  9. Agent Pause Activity
  10. Agent Missed Call Activity
  11. Agent Performance
  12. Agent Call Summary
  13. Ring Group Statistics
  14. Extension Call Accounting
  15. Extension Call Accounting Details

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