A Guide For Yeastar P-Series Cloud PBX Users Who Want To View Call Metrics On The Wallboard

How To View Call Metrics On The Yeastar P-Series Cloud PBX Wallboard

This guide is for Yeastar P-Series PBX users who need to access and analyse queue call statistics on the Wallboard.

Step 1: Access The Wallboard From The Linkus Web Client

  1. Open your web browser and enter the IP address of the Linkus Web Client.
  2. Log in using your username (extension number or email address) and password (your extension user password).
  3. Once logged in, navigate to Call Centre Console > Wallboard.

Step 2: Filter Queue Call Statistics

  1. To view call statistics, you can choose to see data for all queues or filter by a specific queue.
  2. To view statistics for all queues, select All from the top-left corner of the Wallboard.


In the top-right corner of the Wallboard, choose a time range.

  1. Today: View today's call statistics.
  2. This Week: View call statistics for the current week.
  3. This Month: View call statistics for the current month.
The call statistics for all queues within the chosen time range are now displayed.

Tip:
To view and manage Missed Calls and Abandoned Calls, click on the relevant widgets to access the queue call logs. You can update the processing status, and any authorised agents will see your updates on their Linkus clients.

(Optional)
At the top of the Wallboard, click the toggle button to switch to a tabular view. This view offers detailed information about call metrics for each queue.



(Optional)
To display the Wallboard in a separate browser window, click the icon in the top-right corner of the Wallboard. 

(Optional) 
Set the Wallboard to automatically alternate between summary and tabular views with a scrolling display. To do this, click on Settings in the top-right corner of the Wallboard, configure the toggle time, and save your changes.

  1. At the top of the Wallboard, click Play.


The Wallboard automatically switches between summary view and tabular view, displaying a scrolling feed at the specified time interval.

View Call Statistics for a Single Queue

In the top-left corner of the Wallboard, select your preferred queue from the drop-down menu.



In the top-right corner of the Wallboard, select a time range:
  1. Today: View today's call statistics.
  2. This Week: View call statistics for the current week.
  3. This Month: View call statistics for the current month.
The call statistics for all queues within the selected time range will now be displayed.

(Optional)
Click the icon to open each queue's Wallboard in a separate browser window. For example, you can display the Service department's Wallboard.
Wallboard for Service agents in one window, while showing the Sales department's Wallboard for Sales agents in another.





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