How to pay your Vox bill on the Vox customer portal

How to pay your Vox bill on the Vox customer portal

This article is for existing Vox fibre clients.

3 Easy steps to pay your Vox bill on the Vox portal:

Step 1. Log into MyVox:

Step 2. Select the ' Payments and Billing ' tab.

Step 3. Select "Pay Now" to pay any outstanding balance on your service.

 Any Vox invoice will, where applicable, detail the following types of charges:

  1. Installation charge: the installation charge and any other charges levied as a once-off initial charge in respect of the connection of the services.

  2. Reconnection charge:  the Customer’s right to use the Services is suspended due to non-payment, and the fee is in respect of any restoration of the Service, is payable in advance, together with any outstanding amounts which are due to Vox.

  3. Ad-hoc / time and material charges: levied on each occasion for the provision of miscellaneous services requested by the customer.

  4. Recurring/rental charges: levied periodically, usually charged monthly – in respect of the use and availability of the services. Recurring charges are payable in advance for the first and any upcoming rental period on the first day of the month, with effect from the activation date.

  5. Cancellation fee: a fee raised by Vox for cancellation on the customer not fulfilling their contract.

  6. Call/usage charges: levied on the use of the service where such use is metered. Call charges and usage charges are billed to the customer at the end of each billing period.

  7. Anticipatory costs: levied to recover the charges that Vox would have billed for the duration of the Fixed Term Agreement if the contract had run its full term.

  8. Interest on overdue amounts: any amount due by the customer to Vox not paid on or before the Due date indicated on the invoice shall bear interest from the date that an invoice became due.

You can also pay for your Vox Bill by the information provided on your invoice with a direct deposit. The bank details for the direct deposit is at the bottom of the bill.

To view Vox fibre packages, visit:

Related articles:
  1. How to view your Vox data usage
  2. Here's how to access the Vox customer portal
  3. How to upgrade or downgrade your Vox fibre package
  4. [ How to ] change your Vox debit order date

    • Related Articles

    • Vox Fibre To The Home | Understanding Your First Vox Fibre Internet Invoice / Bill

      In this article, you can learn about how to interpret your first Vox fibre invoice. To avoid confusion, It's important to note that Vox will bill you upfront each month. In addition, your first Vox fibre bill will also include a pro-rated ...
    • Vox Pro-rata Billing Explained

      This article explains how vox pro-rata billing works, and provides insight into how to calculate your pro-rata bill. What is Pro-rata Billing? Pro-rata billing is a method used by Vox to calculate and charge customers for their services when they ...
    • [How To] Pay Your Telkom Bill, Change Your Debit Order Date And Access your Telkom Invoice

      This article is for existing Telkom customers who need to pay their Telkom bill, change their debit order date and view and understand their Telkom invoice. How to Change Your Telkom Debit Order Date and Banking Details Changing Your Banking Details ...
    • Managing Your Vox Account: Debit Order Date, Banking Details, and Invoices

      This article is for existing Vox clients who would like to manage their account settings, including changing their debit order date, updating banking details, and accessing their invoices. How to Change Your Vox Debit Order Date If you need to change ...
    • [How To] Pay Your MTN LTE Bill

      This article is for existing MTN LTE customers who need to know how to pay their bill. When signing up for your MTN LTE package, you will be able to choose one of four payment methods. Option 1) Direct Debit - A secure automated payment method for ...