How to pay your Vox bill on the Vox customer portal

How to pay your Vox bill on the Vox customer portal

To learn how to access your Vox portal, read this article: https://support.zoho.com/portal/dsltelecomsupport/en/kb/articles/access-vox-customer-portal

3 Easy steps to pay your Vox bill on the Vox portal:

1. Log into MyVox: https://portal.vox.co.za/vox/portal/login/login.jsp

2. Under ' Billing Summary ' , Select ' Pay Now '

3. Select purchase to pay the outstanding balance on your service.

 Any Vox invoice will, where applicable, detail the following types of charges:

  1. Installation charge: the installation charge and any other charges levied as a once-off initial charge in respect of the connection of the services.

  2. Reconnection charge:  the Customer’s right to use the Services is suspended due to non-payment, and the fee is in respect of any restoration of the Service, is payable in advance, together with any outstanding amounts which are due to Vox.

  3. Ad-hoc / time and material charges: levied on each occasion for the provision of miscellaneous services requested by the customer.

  4. Recurring/rental charges: levied periodically, usually charged monthly – in respect of the use and availability of the services. Recurring charges are payable in advance for the first and any upcoming rental period on the first day of the month, with effect from the activation date.

  5. Cancellation fee: a fee raised by Vox for cancellation on the customer not fulfilling their contract.

  6. Call/usage charges: levied on the use of the service where such use is metered. Call charges and usage charges are billed to the customer at the end of each billing period.

  7. Anticipatory costs: levied to recover the charges that Vox would have billed for the duration of the Fixed Term Agreement if the contract had run its full term.

  8. Interest on overdue amounts: any amount due by the customer to Vox not paid on or before the Due date indicated on the invoice shall bear interest from the date that an invoice became due.

You can also pay for your Vox Bill by the information provided on your invoice with a direct deposit. The bank details for the direct deposit is at the bottom of the bill.


To view Vox fibre packages, visit: www.uncappedfibre.co.za

Related articles:

    • Related Articles

    • Understanding your Telkom invoice / bill

      Page 1: 1.Your details Your name and postal address   2.Account Details Your account details. Keep your account number handy when making an enquiry.   3. Account Summary Summary of your account. Reflects the balance of your previous bill, the ...
    • [How to] access your Vox Invoice

      Here are the 4 easy steps to access your Vox Invoice: 1. Go to https://customer.vox.co.za/login and Log into the Vox Portal with your Vox Login details (Mobile Number). 2. Navigate to Dashboard and select Payments and Billing. 3) Go to Invoice and ...
    • Ways to pay your outstanding Telkom bill

      If you have a current invoice or outstanding amount owed to Telkom, it will need to be settled before Telkom can continue with your new order.   To find out more details on your outstanding amount/account you can call Telkom on 081 180. ​ Here are ...
    • Vox Fibre To The Home | Understanding Your First Vox Fibre Internet Invoice / Bill

      In this article, you can learn about how to interpret your first Vox fibre invoice. To avoid confusion, It's important to note that Vox will bill you upfront each month. In addition, your first Vox fibre bill will also include a pro-rated ...
    • [How To] Pay Your Telkom Bill Online

      If you want to settle your Telkom bill at any stage of the month, it's easy and safe to do so online in a few simple steps. You can either pay with your credit or debit card via a secure payment gateway or you can do an EFT payment into Telkom's bank ...