Switching From Vox ADSL To Vox Fibre [What You Need To Know]
Here you can find out about the discontinuation of Vox's ADSL services and how to upgrade to Vox fibre internet.
Vox ADSL runs over Telkom's copper network and since Telkom is currently in the process of shutting down its copper network, this means that all traditional phone lines and ADSL services will be discontinued by 30 November 2020.
What steps should I follow?
If you are an existing Vox ADSL customer and have Vox fibre available in your area, you will need to follow these steps:
Step 1: Sign up/order your preferred Vox fibre service.
Step 2: Once your fibre order has been processed, you will need to cancel your Vox ADSL service. It's Important to note that you need to provide 1 month's cancellation notice to Vox.
*Please note that there may be a short period of service downtime whilst the the ADSL is switched off and the fibre is being installed which takes 7 - 21 working days.
Can I keep my existing landline number once my ADSL line has been disconnected?
Yes you can. We can help you port your existing Telkom landline number to DSL Telecom's VoIP service. You can either keep your Telkom number or get an 087 xxx xxxx number that's unique to you.
Read more about our affordable VoIP services: www.uncappedvoip.co.za
How long does it take to switch to fibre?
The general installation time for Vox fibre is 7 - 21 working days after the fibre order has been processed.
Which fibre packages/deals can I choose from?
There is a deal to suit every budget and bandwidth requirement. To view all the available Vox fibre deals that you could potentially switch to, click here: www.dsltelecom.co.za/voxhomefibredeals
Which fibre packages/deals can I migrate to?
There is a deal to suit every budget and bandwidth requirement. To view all the available Vox fibre deals that you could potentially switch to, click here: www.dsltelecom.co.za/voxhomefibredeals
These are Vox's multiple fibre network partners:
Which fibre speed should I switch to?
10 Mbps – 40 Mbps:
Superfast, suitable for households with a maximum of 5 devices, used for fast downloads and streaming (Netflix, DSTV Now and Youtube).
Ideal for:
3 - 5 devices
Media-rich data downloads
Streaming (Netflix, Showmax, Music, DSTV Now etc)
Email, browsing & social media
Working online in real-time
VoIP calls & video chat
100 Mbps – 200 Mbps:
Ultrafast, perfect for households and businesses with many people using multiple devices for downloading and streaming (Netflix, Youtube, Showmax, DSTV Now, gaming etc).
Ideal for:
Multiple data-intensive devices
Media-rich data downloads at high speeds
HD streaming by multiple users (Netflix, Showmax, Music, Gaming, DSTV Now etc)
Email, browsing & social media
Working online in real-time
VoIP calls & video chat with zero lag times by several users at once
Do I need to buy a new router?
Your existing ADSL router is not compatible for a fibre connection, but Vox will provide you with a brand new wi-fi router, included for free with your fibre package.
To what Vox fibre deals are available to choose from, click here: www.dsltelecom.co.za/voxhomefibredeals
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