Telkom's Acceptable Use Policy For Fibre Customers - Explained
Here is an explanation about Telkom's Acceptable Use Policy and what constitutes real-time entertainment traffic.
An Acceptable Use Policy (AUP) is an agreement between a service provider and a service user. It typically sets out the rules of how the system may be used, and what will happen in the event of non-compliance with these rules.
What is Telkom's AUP?
Telkom may apply throttling to some of their fixed line (fibre) packages, specifically their Unlimited Home Lite offering during the peak hours of 18:00 - 23:00. The reason for doing this is to manage the number of HD or UHD streams which allows them to offer a more cost-effective product in the market for customers who require less HD or UHD streams. Customers with Lite data bundles can expect to receive 50% of their allocated data for Real-Time Entertainment traffic during peak times.
What is Real-Time Entertainment ?
Real-Time Entertainment (RTE) can be defined as applications and protocols that allow on-demand entertainment that is consumed (viewed or heard) as it arrives. Today, the most popular internet services such as gaming, video streaming (YouTube, Netflix, Amazon) and music streaming (Spotify, Soundcloud) rely heavily on the ability of the fibre optic and wireless links that make up the network to provide long distance, high-speed pathways to and from you, the user.
What speeds to expect:
If you have a 10Mbps package, your speed for RTE traffic will be reduced to 5Mbps.
If you have a 20Mbps package, your speed for RTE traffic will be reduced to 10Mbps.
If you have a 50Mbps package, your speed for RTE traffic will be reduced down to 25Mbps.
If you have a 100Mbps package, your speed for RTE traffic will be reduced down to 50Mbps.
If you have a 200Mbps package, your speed for RTE traffic will be reduced down to 100Mbps.
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- Migrating from Telkom ADSL to Telkom Fibre [what you need to know]
- Telkom fibre cancellation within the 24-month minimum commitment period
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