General Information
An explanation of Vox Business Fibre FUP
This article is written for Vox business fibre customers or businesses who are interested in Vox FTTB and would like to get a better understanding of what the Vox Fibre To The Business FUP entails. The meaning of FUP: FUP means "Fair Usage Policy", ...
What does it mean to pre-order your fibre-to-the-home internet
This article is for clients who would like to pre-order their fibre to the home. Searching for a fast and reliable fibre internet connection and you’ve found out that your area is not yet covered for fibre internet, but you have seen that a fibre ...
[Explained] The Vox Business Fibre Internet Installation Process
This article is for existing Vox business fibre clients. These days, it goes without saying, that modern South African businesses need a reliable business fibre internet connection to thrive - it’s no longer an option. A limited or slow internet ...
Vox fibre cancellation within the 12 month minimum commitment period
This article is for existing Vox fibre clients who would like to cancel their contract before 12 months. Here is what happens if you decide to cancel your Vox fibre service within the 12 month minimum commitment period: Vox does reserve the right to ...
Vox FTTH service suspension requests
This article is for existing Vox fibre clients. What is a suspension request and how does it work? Normally a suspension request is done when a client is traveling. A suspension request cannot be made on an account with Vox due to the fact that Vox ...
Switching From Vox ADSL To Vox Fibre [What You Need To Know]
Here you can find out about the discontinuation of Vox's ADSL services and how to upgrade to Vox fibre internet. Vox ADSL runs over Telkom's copper network and since Telkom is currently in the process of shutting down its copper network, this means ...
Vox Fibre installations process and installation costs
Your installation will be scheduled at a time convenient for you and one of Vox's expert teams will come through to your home to provide the fibre from the street into your home. Here are the next steps for your fibre installation: 1) Site ...
When Will I Receive My Vox Fibre Router?
Receiving your Vox Fibre router will depend on your Fibre Network Operator (FNO). Remember that your Fibre Network Operator could be Openserve, Vuma, Frogfoot, Balwin, Octotel etc. Once the technician from your chosen Fibre Network Operator has ...
Relocating premises with a Vox Fibre service
This article is for existing Vox fibre clients who are moving and want to keep their Vox fibre service. If you relocate, your fibre connection cannot be moved to your new address. Your fibre contract is tied to the physical address where it was ...