General Information
The process of changing your Telkom LTE package
Read this article if you want to learn more about upgrading, downgrading, renewing or migrating your LTE package. How upgrading or downgrading your LTE package to a new deal works: The ability to change your Telkom LTE package depends on how many ...
What numbers are free to call with your Telkom LTE Sim card?
This article is for new and existing Telkom Uncapped LTE clients who would like to use their on-net voice minutes. Your Telkom Uncapped LTE deal includes 300 on-net voice minutes. On-net means that you are making or receiving calls directly to Telkom ...
Telkom LTE cancellation within the 24 month minimum commitment period
This article is for existing Telkom LTE clients who would like to cancel their contract before 24 months. Here is what happens if you decide to cancel your Telkom LTE service within the 24 month minimum commitment period: Telkom LTE Sim + Router: If ...
Telkom LTE Data Validity, Consumption & Rollover - Explained
This article is for clients who need an explanation that covers all Telkom's LTE/LTE-A Pre-Paid, Post-Paid and Top-Up plans. At the beginning of a new month, customers will be allocated their monthly inclusive data which is made up of Anytime Data ...
Telkom LTE Renewal Process
This article is for existing Telkom LTE clients who are interested in renewing their Telkom LTE contracts. You have the option of either renewing for just a Sim-Only deal or renewing for a Sim + Router deal from the 21st month of your Telkom LTE ...
Telkom LTE SIM Activation
This article is for new and existing Telkom LTE customers who are waiting for the LTE SIM to be activated. Your Telkom SIM activation can take up to 72 working hours after the delivery of your package. Once delivered, the couriers will notify Telkom ...
A brief explanation of Telkom's credit vetting process and outcomes
This article is for new Telkom customers who have applied for a Telkom product. Upon applying for your Telkom deal, Telkom will run through all verification processes and conduct a credit vet, to ensure affordability is met for the deal application. ...
Here's why Telkom may request additional information/items from you in order to approve your order
This article is for new Telkom customers who have placed an order for Telkom product. 6 Reasons why Telkom may request additional information/items from you. #1 Address Confirmation Required Telkom's back office may have trouble picking up your ...
An explanation of Telkom's order approval stages
This article is for new Telkom customers who have signed up for a Telkom product. Once your order has been submitted to Telkom's back office for approval, it may go through one or more of the below order approval stages. Here's what the various ...
When will I get my Telkom LTE order?
This article is for new Telkom LTE customers who would like know when they will receive their order. Here are the general lead times for your Telkom LTE: Telkom LTE can take from 3 - 5 working days once the order has been processed successfully. ...
Telkom Mobile App - Learn how to download the Telkom App for Android & Apple devices.
The Telkom mobile app gives you the ability to manage your Telkom LTE, DSL & Fibre accounts from your smartphone. Allowing you to seamlessly: Check your data and airtime balances Top-up your data and airtime View and pay your outstanding Telkom bills ...
When Telkom requires your confirmation of your address, here is what you can provide:
This article is for new Telkom customers who need to know what to provide when Telkom asks for confirmation of their address. In some cases Telkom might have trouble picking up your address on the Telkom mapping system, so here are a few things you ...
[How to] track my Telkom LTE order
This article is for existing Telkom customers who needs to track their Telkom LTE orders. Here you can find the general delivery lead times for Telkom LTE. Scroll down to find a walk-through video showing you how to track your Telkom LTE order. The ...